Having trouble getting your push-on hands on the movement? No worries, Klockit can help!
First, let's explain why you could be experiencing this issue. You will notice on the back side of the hour hand (the shorter hand) there is a small lip that goes around the mounting hold of the hand. This small lip is from the manufacturing process and may be causing a lack of ease in sliding the hand onto the shaft.
Turn both hands upside down and place them on the shaft upside down. Place the hour hand on first, then the minute hand. Next, remove both hands from the shaft and put them on the correct way. This will help open the mounting hole all the way and enable your hands to slide on easily.
Still need assistance? We would be happy to help! Please contact our U.S. based support staff by Submitting a Request. If you already have an open ticket, please reply to the last email sent.