Need help with your mechanical movement? We are happy to assist! Walk through the following steps and your movement should work beautifully!
- If your clock will not run: Check the beat adjustment and make sure the clock case is level. Ensure all three drum clips are removed and the center cable is not off the drum (or twisted on the drum). Inspect the suspension spring to ensure it is not broken. Also, ensure the pendulum lead is correctly mounted to the suspension spring and crutch arm. The hand nut should not be too tight, and the hour hand mounted so that the hub reaches the flange/ridge on the center hand shaft.
- If your clock runs for a while and then stops: First, check all items listed above. Additionally, ensure the minute hand is not hitting the door glass or hung up on the hour hand. The hour hand should be pushed on the shaft so that there is a gap between the hour and minute hands. Make certain the pendulum bob is not hitting the inside of the case.
- If your chime melody does not play: Ensure the hammer/rod gap is correct. Check that the heaviest weight is on the right cable.
- If your chime melody plays slow or erratic: Ensure the hammer/rod gap is correct. Check that the left drum cable is not twisted on the drum.
- If the hour strike is erratic or does not operate: Ensure the hammer/rod gap is correct. Check the left drum cable is not twisted on the drum.
- If the chime melody and/or hour strikes have slowed over time: The movement is due for a cleaning and/or oiling.
While the above works for the majority of our customers, if you still need assistance, we would be happy to help! Please contact our U.S.-based support staff by Submitting a Request. If you already have an open ticket with a Support Agent, please reply to the last email sent.