Our business revolves around you. We want you to be 100% satisfied with your purchase. If for any reason, you are not completely satisfied with your purchase on Klockit.com, you can return your product(s) to us within 30 days for a refund in the amount of the purchase price (shipping excluded). Products cannot be returned after 30 days from the date of the invoice or if they are not in the original condition. Please pack your return carefully! We cannot be held responsible for items damaged during return shipping.
Merchandise that fails under normal operating conditions within the product's expressed warranty period will be replaced or repaired at no charge, per our warranty policy.
To return a product purchased on Klockit.com, please open a case with customer support by contacting us here: www.klockit.com
Products that qualify for a refund will be refunded the amount of the original purchase price (shipping excluded). Refund processing takes up to 5 business days once any returned merchandise requested has been received by us. Once the refund has been processed, the refund will post to the original payment method used in the purchase transaction.
As your order is processed as soon as received, cancelation or modification is usually not possible. Please contact us for further investigation.
An order can only be canceled by opening a case with customer support, and if the order has not yet been processed. When an order is canceled, no amount will be charged to the payment method submitted and the authorization will be voided.
We pride ourselves on standing behind our products.
We proudly uphold our commitment to quality technology. We warrant that all products we manufacture are of good material and workmanship, and free of defects when properly installed and operated.
To ensure you receive full warranty benefits:
Retain your original proof of purchase.
View details about our 2-year warranty & 10-year warranty below.
Note: The warranty period varies by product. Warranty terms for each product are specified on the Product Description tab (online), the product packaging, and in the product's user manual.
Claims and Repairs
Submit a warranty claim:
• Model number
• Proof of purchase/receipt
• Date of purchase
• Reason for claim
Limited 2 Year Warranty
(To see whether your product is covered by this warranty, you can view the web page for the specific product you have purchased, or review your product’s packaging or user manual.)
We warrant that all products we manufacture under this warranty are of good material and workmanship and, when properly installed and operated, will be free of defects for a period of two years from the date of purchase.
Any product which, under normal use and service, is proven to breach the warranty contained herein within TWO YEARS from the date of sale will, upon examination by us, and at our sole option, be repaired or replaced by us. Transportation costs and charges for returned goods shall be paid for by the purchaser. We hereby disclaim all responsibility for such transportation costs and charges. This warranty will not be breached, and we will give no credit for products which have received normal wear and tear not affecting the functionality of the product, been damaged (including by acts of nature), tampered, abused, improperly installed, or repaired or altered by others than our authorized representatives.