Movement not working? Klockit can help!
The following steps help the majority of our customers with movement issues!
First, please use a new, standard alkaline battery. We recommend Duracell or Energizer.
Next, let's check the hardware. It should only be "finger strength" tight, using a 1/4 turn more than "finger strength" tight at the most! This isn't the time for super strength tightening — overtightening can restrict the hands from proper movement.
How about those hands? Please use the hands that were ordered and shipped with your movement. We are unable to guarantee any other hands will work with this movement.
Still, regarding hands - We do not recommend trimming more than 1/4". If you trim more than that, the hands will become unbalanced.
The above steps help the vast majority of our customers. Still, have a question? We are happy to help! Please contact our U.S.-based support staff by Submitting a Request or by calling our Live Agents. If you already have an open ticket with a Support Agent, please reply to the last email sent.